& Support
Frequently asked questions
Do you have a question about our products, your order, delivery or VAS? The answer is probably here.
How can we help you?
Choose a category to access the answers directly.
Orders
How do I place an order?
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Add the products to your cart, then follow the payment steps. No account is required to order.
What payment methods do you accept?
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Blue Card, PayPal, Apple Pay, Shop Pay, Alma 3× and 4× toll free (Alma 4× with 1.54% charge), and bank transfer on request to the commercial service.
Can I change or cancel my order?
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Yes, if not shipped yet. Contact us as soon as possible at 01 85 41 21 45 or contact@lumihome.com.
How to get an invoice?
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The invoice is sent by email as soon as you send your order. You can also find it in your customer area.
Delivery
What are the delivery times?
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Metropolitan France: 48 / 72 hours excluding weekends and public holidays. Belgium, Luxembourg, Switzerland, Italy, Germany, Spain, Portugal, United Kingdom: 24 / 48 hours after shipment.
How much does delivery cost?
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GLS relay point: 11 €. GLS home: 11,90 €. Express Lumiprime (24h): 14,90 €. Delivery free from 150 € in metropolitan France.
Who are your carriers?
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GLS and Chronopost. For the Lumiprime express service, we use Geodis and Chronopost with a contract of delivery to J+1 worked.
What if my package is damaged?
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Refuse the package and write it down on the transport voucher, and contact our VAS immediately at sav@lumihome.com with a photo.
Products
What is the difference between solar and 230V?
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The solar system works without connection, free of charge, but depends on sunlight and season. The 230V offers constant power but requires an electrical installation.
Are your products waterproof?
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All our outdoor luminaires are at least IP44, some models reach IP65 (total water jet leak).
What is the life of solar batteries?
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Our LiFePO4 batteries are designed to last between 3 and 5 years in normal use. They are replaceable on most models.
Is there a guarantee?
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Yes — 2 years guarantee on all our products, against manufacturing defects and electronic malfunctions.
What range does the remote control work with?
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On the HALO+ range, about 30 metres In open field. It can drive several luminaires of the same series simultaneously.
After-sales service
How to activate the 2-year warranty?
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The warranty is automatically activated at the order. Keep your order number: it is enough for any SAV request.
How to return a product?
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You have 14 days after receipt to report a return to sav@lumihome.com. We pay the costs if the product is not compliant; otherwise they are at your expense.
The product is defective, what to do?
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Contact sav@lumihome.com with your order number, a description of the problem and if possible photos / videos. We offer repair or exchange as appropriate.
Where can I find the spare parts?
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Batteries, remote controls, bulbs and accessories are available in the section
Accessories on lumihome.com.
You didn't find your answer?
Our French team answers from Monday to Friday from 9am to 5pm.
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