Return and refund policy
Article 6: Right of withdrawal, retaliatory and retaliatory measures
6.1. Right of withdrawal
In accordance with the provisions of the Consumer Code (articles L221-18 et seq.), The buyer has a deadline of fourteen (14) days from the receipt of the goods, or from the acceptance of the offer for the provision of services, to exercise its right of withdrawal without having to justify reasons or pay penalties, except for the return costs which remain at his expense.
If the fourteen (14) days period expires on a Saturday, Sunday or a holiday or holiday, it shall be extended until first working day following.
6.2. Reimbursement arrangements
In the event of exercise of the right of withdrawal, Lumihome shall proceed, as soon as possible and not later than 14 days from the actual receipt of returned products to:
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one reimbursement, or the issue of a have The total amount of the returned luminaires (excluding delivery costs).
The products must be returned in perfect condition, Not used, Unaltered, and in their original packaging intact.
If not, a asset will be issued systematically, with a deduction for depreciation of the product (reconditioning, impossibility of resale, etc.).
The issued asset is valid one (1) month from the date of issue and usable in one time on the site www.lumihome.com.
The return costs are entirely at the customer's expense.
6.3. Return of defective item / After Sale Service (AVS)
In case of a product breakdown or defect during the warranty period, Lumihome shall ensure:
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the repair of the product, or
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sound exchange against an identical or equivalent model.
The following criteria are required for the management of the project:
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Product n not modified, disassembled or altered ;
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he was installed and used in accordance with the manufacturer's instructions ;
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on accessories necessary for its operation (transformers, wiring, controllers, etc.) were purchased from Lumihome or are of the same mark.
If not, Lumihome reserves the right to refuse exchange, repair or refund.
Before any referral, the client must contact the VAS service of Lumihome.
Once the application has been validated, the product will have to be returned properly packed and protected, at the address provided by the customer service.
6.4. Return of a product not in conformity with the order
In case of error in the preparation of the order, the Buyer has a delay of 7 days after receipt to inform Lumihome.
In that case, the return costs will be borne by Lumihomeprovided that:
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the product is returned complete and in perfect condition ;
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he wasn't damaged, salted or used.
Any returned item that is incomplete, damaged, deteriorated or not in compliance will not be refunded.
